The Government Services Monitoring (GovServices Monitor) Initiative empowers citizens with simplified information on where and how to access quality public services and checks processes and tools of public service delivery to control malpractices and corruption in the delivery of essential services to the citizens.

The initiative also measures public service institutions on the efficiency of services delivered based on citizens scorecards to provide credible information to stakeholders and citizens for informed decisions on improving service delivery and the quality of services in various sectors and government offices.